Our email may be going to your spam/junk folder or auto-forwarded to a different folder if you have email rules set up.
Please follow these instructions to mark our email as not “spam” or “junk.”
As an added precaution, please also add our sending email addresses to your Safe Sender list or email address book.
The Spam Filtering System that you use may be blocking our address. Please follow the instructions below:
Open a Command-Line Session
- Based on your platform, please select one of the following:
- Windows: click Start, type cmd in the search bar at the bottom of the pop-up, and press ENTER.\
- Linux/UNIX: press CTRL+ALT+F1 to change to a tty.
- Mac: open Spotlight, type Terminal, and press Enter.
- Type “nslookup” and then the delivery server address. For example: nslookup smtp.opisnet.com.The output should present the address of the host to be verified. Example: 198.6.95.35
Instructions for Specific Spam Filtering System
- McAfee
- Use the nslookup command with the octets of the IP address reversed and add cidr.bl.mcafee.com to the end of the command: Example: nslookup 35.95.6.198.cidr.bl.mcafee.com
- If the reply is NXDOMAIN, the host is not listed in the McAfee RBL. If the reply is in the format 127.0.0.XXX, the host is listed in the McAfee RBL.
Microsoft Office 365 users may be experiencing delays if they have yet to acknowledge OPIS as a partner organization.
For more information on setting us up as a partner organization, please refer to: https://technet.microsoft.com/en-us/library/dn751021(v=exchg.150).aspx#setupconnectorfrompartner.