To ensure the security of your FTP site, OPIS utilizes a password management service called Passpack to send your credentials. You should have received two different emails:
- 1st Email: From an OPIS Customer Service representative with information on how to access your password.
- 2nd Email: From noreply@passpack.com that someone has sent you some passwords.
Please keep in mind that:
- The PIN in the first email will only allow you to access your username and password once.
- The link in the second email will expire in 7 days or immediately after you have retrieved your credentials.
You may see the below error message if:
- It has been over 7 days since this link was sent to you.
- You have retrieved your credentials once.
- Someone else has access to the link and PIN, and has retrieved the credentials.
To get a new link and PIN, please contact OPIS Customer Service at energycs@opisnet.com or 1-888-301-2645.